Who I work with
My clients tend to be high-end luxury residential builders in the greater Phoenix valley area. These builders have under construction at any given time one to three custom homes. Their operations consist of minimal staff ranging from an interior designer, bookkeeper or accountant, and several field personnel including on-site superintendents, and laborers. The custom homes range in value from $1,500,000 dollars to several million dollars. Designs consist of many varied styles.
These builders value client relationships and have a strong reputation of quality, customer service, and impeccable attention to detail and craftsmanship. They value constructing a finished product in compliance with all regulations, codes, and industry standards.
My services are designed for Luxury Home Builders balancing the commitment to deliver high-quality custom homes while managing a limited personnel budget. This can ease the staffing burden while allowing you the benefit of an experienced project manager when needed. Additionally, I am there not only to assist you in completing quality projects, but also helping to improve your overall productivity, processes, and customer satisfaction. I approach our relationship from a business owner’s perspective; the more successful you become, the more likely you will be to use my services.
How I Work With Clients
My first priority is to understand how you work and to assist you in assuring the home building process does not become a “nightmare experience” for your clients. A happy homeowner adds to a much smoother construction process which leads to customer satisfaction, returning clients, and future referrals.
I approach custom home construction in “phases”. I use a system of checks and balances including phase item checklists, quality assurance reviews, work-in-progress inspection and completion reviews, daily log documentation, photographs, and meeting notes. I communicate precise expectations to subs and assure it’s understood. I meet with city inspectors and walk each inspection with them. This proves valuable in learning from each inspector the personal preferences and details they focus on. Custom residential construction is relationship-based with knowledge, trust, integrity, and mutual respect key to success. I approach each project this way and establish professional working relationships in the process.
Custom Homebuilders must manage costs while improving productivity and customer satisfaction. The Custom Homebuilder who is able to maintain these standards will succeed through any challenge, emerging stronger and better prepared for a rebounding market. I can help you succeed.
